Return Policy – AuthStamps

At AuthStamps, authenticity is only part of our promise.
We also believe that a premium purchasing experience should come with clarity, confidence, and fair protection.

1. Our Satisfaction Commitment

We stand behind every order we ship.
If your experience does not meet the AuthStamps standard, we will work with you to make it right.

2. Return Eligibility

  • Return Window: Returns may be requested within 30 days of delivery

  • Condition Requirement:
    Items must be returned in unused, unaltered condition, with original packaging intact

To preserve the integrity of USPS-valid postage, stamps that have been used, separated, or damaged after delivery are not eligible for return.

3. Eligible Return Scenarios

A. Authenticity or Quality Concerns

If you believe your order has a quality or authenticity issue:

  • Contact us with your order number

  • Provide clear photos or a short unboxing video (when applicable)

Once verified:

  • We will offer a replacement or full refund

  • All return shipping costs will be covered by AuthStamps

Your confidence matters more than the transaction.

B. Order Issues or Fulfillment Errors

If you receive:

  • An incorrect item

  • An incomplete shipment

  • A visibly damaged package

Please notify us within 7 days of delivery, and we will resolve the issue promptly at no cost to you.

4. Non-Returnable Items

To maintain compliance and product integrity, the following cannot be returned:

  • Used or partially used postage

  • Items altered after delivery

  • Gift cards or promotional credits

5. Change-of-Mind Returns

We understand that plans change.

  • Change-of-mind return requests are accepted within 30 days

  • Items must remain unused and in original condition

  • Return shipping costs are the customer’s responsibility

  • No restocking fees are charged

Original shipping fees (if applicable) are non-refundable.

6. Return Process

  1. Contact our support team with your order number

  2. Briefly explain the reason for return

  3. Our team will provide clear return instructions

We recommend using a trackable return method to ensure safe delivery.

7. Refund Processing

  • Refunds are issued to the original payment method

  • Processing typically takes 5–10 business days after inspection

  • You will receive confirmation once the refund is completed

8. Order Cancellations & Modifications

  • Orders may be canceled or modified before shipment

  • Once an order has been processed or dispatched, cancellations are no longer possible

Please contact us as early as possible for any changes.

9. Our Philosophy

AuthStamps is built for customers who value legitimate postage, transparent policies, and peace of mind.
Our return policy reflects that philosophy — fair, respectful, and designed to protect both parties.

10. Need Assistance?

Our customer support team is always available to help clarify return eligibility or guide you through the process.

At AuthStamps, trust doesn’t end at checkout.