Return & Refund Policy – AuthStamps

At AuthStamps, authenticity is the core of our promise. We believe that a premium purchasing experience should be defined by transparency, security, and absolute peace of mind.

1. Our Satisfaction Commitment

We stand behind every order we ship. If your experience does not meet the AuthStamps standard, we will work with you to ensure a swift and professional resolution.

2. Return Eligibility & 30-Day Guarantee

  • Return Window: You have 30 days from the date of delivery to request a return.

  • Condition Requirement: To maintain the integrity of USPS-valid postage, stamps must be returned in unused, un-hinged, and original, unaltered condition.

  • Strict Integrity Check: Because postage is a secure medium, items that have been separated from the original sheet, used, or damaged after delivery are strictly non-eligible for return.

3. Return Scenarios

A. Quality or Authenticity Concerns If you have concerns regarding authenticity or condition:

  • Contact us with your Order Number.

  • Include clear photos of the items.

  • Resolution: Upon verification by our Quality Assurance team, we will provide a replacement or full refund. AuthStamps covers all return shipping costs for quality-related issues.

B. Fulfillment Errors If you receive an incorrect or damaged package, please notify us within 7 days of delivery. We will resolve this at no cost to you.

C. Change-of-Mind Returns We accept change-of-mind requests within 30 days.

  • Items must be in original, unopened protective shielding.

  • Return shipping costs are the responsibility of the customer.

  • No restocking fees are applied, provided the item is returned in its original, saleable condition.

4. Non-Returnable Items

To protect the integrity of our products, we cannot accept:

  • Stamps that have been removed from the protective moisture-proof shielding.

  • Partial rolls or sheets where individual stamps have been detached.

  • Items showing signs of tampering or improper storage after delivery.

5. How to Initiate a Return

  1. Contact: Visit our [Contact Us] page with your Order Number.

  2. Authorization: Our concierge team will review your request within 24–48 hours and provide a Return Authorization (RA) number.

  3. Shipment: We strongly recommend a trackable shipping method. AuthStamps is not responsible for items lost in transit during return.

6. Refund Processing

  • Refunds are issued to the original payment method after a successful inspection.

  • Processing typically takes 5–10 business days after the item is received and verified by our warehouse.

7. Order Modifications

Orders can be modified or canceled only before dispatch. Once the item is fulfilled, it enters our secure transit process and cannot be recalled. Please reach out to us immediately if changes are needed.

8. Our Philosophy

AuthStamps is built for those who value legitimate postage and total security. Our policy is designed to be fair and respectful, ensuring that every stamp you receive is 100% authentic and ready for use.